HOT TUB MASTER | Frequently asked questions
If you have any questions about our hot tubs, accessories or delivery, please call 0207 022 6688 to speak to our friendly team and discuss your options today. We can ensure you to get the best hot tub, based on your requirements.
We gathered a few questions & answers and we think these can useful for you.
If you’d like more details about the finance options or the price of a specific hot tub, then speak to one of our friendly hot tub advisors who will be more than happy to help you, call them on 0207 022 6688
Yes! We have all our hot tub models in our showroom and you can view them anytime from Monday to Saturday 9.00am-8.00pm and Sunday 10.00am-5.00pm. The head office location is – 11 Glaisdale Drive East, Nottingham, Nottinghamshire. NG8 4GU.
There’s no better way to chose the best hot tub for you than to try it! If you give us a notice or give us a call prior to your visit, you can even do the wet test of the hot tub that you are interested in.
You can arrange an appointment by calling us on 0207 0226688
Our sales team will show you around in the showroom while answering all your questions and providing the best advice to find your best hot tub.
As long as you are within 200 miles of our postcode (NG8 4GU) then your hot tub will include FREE delivery & positioning. Any extra distance further than this will be charged at £2 per mile.
We strive to deliver as soon as possible and aim to have your hot tub delivered within 14 working days.
If you order via finance, this requires a 14 day cooling down period, but we will still be able to arrange for your hot tub to be delivered soon after.
If you order any accessories or chemicals we aim to have them delivered within 3-5 working days by FedEx.
The Hot Tub Master website uses an encrypted SSL connection to ensure that your personal details & billing information is kept safe & secure.
We comply with the necessary GDPR requirements to ensure that your data is kept secure and is safe from tampering, loss, or unlawful processing.
Once you have ordered your hot tub, we shall:
- Send site preparation documents to your email address about the type of base required for your new hot tub, site access requirements and electrical supply requirements. (Including your order confirmation)
- Our logistics team will be in touch to discuss a potential delivery date & come to a mutual arrangement on when is most suitable.
- A few days before your scheduled delivery, a member of our customer services team will call you to confirm we have all the correct details regarding your order & delivery. We will also double-check the access photos that you sent to make sure everything is ready for us to deliver your brand new hot tub. We will also take any remaining balance that may be outstanding on this call.
- Around 1 hour before our delivery team arrive, they will call you to give you a short amount of time for any last minute preparations. Our team will then begin to position your tub and if the installation has been requested, they will connect it to the electrical supply cable you have had installed and will then fill up the tub. They will then start up the tub and give a full demonstration, answering any questions you may have such as chemical use, filters, and day-to-day running of your tub.
We can take payment by card either online or over the phone, bank transfer or you can apply for finance.
We accept all credit/debit cards with the exception of American Express.
You can apply for finance easily via our website on any of our hot tubs product pages or by calling one of our advisors on 0207 0226688.
To apply for finance, you must be over the age of 18, work at least 16 hours a week or be retired with an income, you must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and must have lived in the UK for the last 12 months or more.
We are unfortunately unable to offer online finance to residents of Eire. Homemakers aren’t excluded from applying under their own names; however we will require the employment details f your spouse in order to process your application.
All of our hot tubs are available to purchase using finance. For any further information that you may require, you can talk to one of our friendly hot tub advisors on 0207 022 6688
Once your application is approved, you should be presented with the option to sign your credit agreement. Once you have been presented with this option, you will be given the ability to e-sign the credit agreement if you choose to do so. You should ensure to read the credit agreement carefully before clicking all the of the necessary & relevant sections agreeing to its terms.
Once you have agreed to all of the credit agreement terms, one of our staff at Hot Tub Master LTD will be notified and will move forward with your credit agreement.
If for an unknown reason, are unable to sign with an e-signature, we will send you a hard copy of the finance agreement which you will need to read over, sign and return in the post to the specific finance company.
Please note that products will not be allocated to your order until you have completed and signed the agreement and it has been returned and received by the necessary panel of lenders. Notice of shipment of your goods will follow son after your agreement has been returned to our finance company.
To evaluate the credit risk of a new applicant, credit scoring will be used by the financial services to ensure that finance can be accepted d. Credit scoring essentially works by awarding a number of points for each answer given by the applicant, such as age, income & occupation, and also any other information gathered by credit reference agencies. This information is used to create the financial decision whilst also ensuring that all our applicants are treated fairly. It is important to note that this process does not discriminate on the grounds of sex, race, religion or disability.
Whilst primarily using the credit scoring process, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information that’s currently held at the credit reference agencies. We are unable to provide you with the specific reason for your application being declined, but it is usually based on one or a combination of the following:
- Your current credit score
- Adverse credit reference agency information
- You are considered to be overcommitted
- You are aged under 18
- You are not a UK resident
- Your existing account performance with other lenders
Some information that they access is already public information, for example, electoral roll, County Court Judgements and bankruptcies. Other Lenders may also file information about accounts that you currently hold with them; for instance this could include your payment history and any outstanding balance on these accounts. It’s important to note that any requests for credit, where a credit reference search has been undertaken, will also be filed although the result of the request is not recorded.
To obtain a copy, you need to send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:
Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
Equifax Ltd., Credit File Advice Center. PO Box 1140. Bradford, BD1 5US
Consumer Services, Callcredit Limted, PO Box 491, LEEDS, LS3 1WZ
The above-listed agencies will be able to provide details of information that relates to these addresses. If you believe that any of the information is incorrect, you can ask the agency to correct it.
Yes you can. Sometimes circumstances can change and just because we have refused an application in the past, it does not mean that we’ll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.
We will only be able to give you the answer to this once you have completed the application form and advised us on which hot tub you want to purchase. The repayment amount entirely depends on:
- How much you want to borrow
- How long you want to take to pay it back
- The deposit amount
However, before you sign the finance agreement, you’ll be given time to look through the payment schedule to ensure that you’re happy with it and all of the terms. If you’re not, you are under absolutely no obligation to continue with the finance.
No, there is absolutely no charge for arranging finance. You may, however, be required to pay for any optional services that you choose to pay extra for, such as delivery or installation, or perhaps a longer warranty charge.
Our finance deals have been created to suit you, so if you don’t have a large deposit to finance the initial part of your hot tub, then you can simply put down a small amount. Monthly payments are also kept low, so you will be able to repay without any issues.
If at any point you wish to pay off the remaining balance of your finance loan, all you have to do is simply call the lender and they will arrange a final payment with you. They may charge a small admin fee to do this.
In order to safeguard against any fraudulent applications that could occur, we regret to inform you that we’re only able to deliver goods to the home address of the applicant.