Before signing for any delivered items, please make sure that you have inspected the packaging for damage and if necessary take photographs. We cannot be held responsible for any claims made for damaged items once the goods delivered have been signed for.
Hot Tub Master will send a single delivery driver and ask that at least one fit able bodied person be available to assist with removing the tub from the trailer.
Delivery and Position
Hot Tub Master will send at least one delivery driver and ask that at least two fit able bodied people be on site to assist with moving the tub into position.
Hot Tub Master will send a two-person team and ask that at least one fit able bodied person be on site to assist with positioning the tub if necessary.
Deliveries Requiring Lifting Equipment
If lifting equipment of any kind is required, this is the responsibility of the customer to organise a suitable crane or lifting equipment. When the tub is being lifted the responsibility for safety and any damage which occurs to the tub or property is the responsibility of the crane or lift operator.
Site Selection and Preparation
IMPORTANT: Site selection and preparation are your responsibility. Carefully read these instructions and contact us if you have any questions.
Hot Tub Master must be informed if there is an existing hot tub in the delivery location that will need to be moved to allow access. This will incur an extra charge. Also, any cabling from existing hot tubs must be as per Hot Tub Master specifications. If we are not informed that we will have to move a tub, or that incorrect cable is in place, remedying this will incur extra costs.
Location of hot tub
Whether you’ve chosen to have your Hot Tub indoors or outdoors, on a patio or on a deck just make sure you check the following:
- Always put your spa on a structurally sound, level surface. A filled spa can weigh a great deal. Make certain that the location you choose can support the weight of your filled spa.
- Locate your equipment compartment, which houses all of the electrical components, in a place where water will drain away from it. Allowing water into the equipment compartment can damage the electronics, or may result in tripping your house’s circuit breaker or RCD.
- Leave yourself easy access to all circuit breakers and RCD’s.
- Leave access to at least the entire front of the spa (the removable panels provide access to the spa’s equipment) for periodic spa care and maintenance.
Outdoor and Patio Installation
No matter where you install your new spa, it’s important that you have a solid foundation to support it. Structural damage to the spa resulting from incorrect installation or placement on an inadequate foundation is not covered under the spa’s limited warranty.
If you install the spa outdoors, a reinforced concrete pad at least four inches thick is recommended for your Hot Tub. If you place the spa on the ground, even temporarily, place stepping stones under the levelling areas. The stones should be at least two inches thick and twelve inches square. Even with stones in place, the spa will inevitably settle and become unlevel. Plus, a spa surrounded by dirt or grass will soon be filled with dirt or grass from users feet; therefore, it is important to get it onto a solid foundation as soon as possible.
Hot Tub Master will not fully install a spa on a substandard temporary surface.
To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult a qualified building contractor or structural engineer before you place the spa on an elevated deck or indoors. To find the weight of your spa, its contents and occupants, please contact us. This weight per square foot must not exceed the structure’s rated capacity, or serious structural damage could result.
If you intend to install a tub and surround it with decking, please bear in mind that you will need to install access panels to allow access to the sides of the tub for maintenance and any remedial repairs that may be required in years to come. These access panels should be large enough to allow an engineer access to the side panels of the tub and should allow enough room for the engineer to remove the screws in the side panel. This is also the requirement for tubs that are sunken into a pit or are indoors.
IF YOU INTEND TO SINK YOUR TUB INTO DECKING.
BUILD YOUR BASE, PUT YOUR TUB ON THE BASE. THEN BUILD DECKING AROUND IT AS LOWERING A TUB INTO A HOLE THAT IS ONLY JUST BIG ENOUGH FOR THE TUB TO GO INTO IS VERY DIFFICULT AND IT REQUIRES AT LEAST 8 PEOPLE FOR A CRANE AND COULD DAMAGE YOUR NEW DECKING.
If you have your tub surrounded by decking that needs to be removed before work (either warranty work or otherwise) can be carried out, this must be removed by yourself prior to our engineer arriving at your property as we cannot be held responsible for any damage that may occur to your decking or tub surround when it is removed for repair or maintenance purposes
Bear in mind also that decking will vibrate and can have the effect of amplifying the sound from the pumps with its vibration.
DELIVERY METHODS AND ACCESS. IF YOU HAVE ANY ACCESS QUERIES, CALL US ON 0115 954 2077.
First, obtain the dimensions of the hot tub you have ordered from us. You will need to consider the Spa will be delivered on its side on a special hot tub trolley system.
The minimum width of a pathway that is needed is 1.1 metres to enable us to deliver a tub on it’s side without damage to either the property or to the tub.
Height can also be an issue, 350mm must be added to the longest dimension. If your hot tub is 2,100mm x 2,100mm, when it is on its side on the trolley it may stand 2,450mm high. Any obstructions will have to be removed to allow access
Also, you must consider that the trolley is not flexible and will need a wide turning area to negotiate any corners.
Steps can also be an issue as hot tubs are heavy bulky items that can be very difficult to transport up steps.
Extra assistance by several fit, able-bodied people will be needed in the event of needing to get a hot tub up several steps.