pre-delivery instruction

Before signing for any delivered items, please make sure that you have inspected the packaging for damage and if necessary take photographs. We cannot be held responsible for any claims made for damaged items once the goods delivered have been signed for.

Kerbside Delivery
Hot Tub Master will send a single delivery driver and ask that at least one fit able bodied person be available to assist with removing the tub from the trailer.

Delivery and Position
Hot Tub Master will send at least one delivery driver and ask that at least two fit able bodied people be on site to assist with moving the tub into position.

Full Installation
Hot Tub Master will send a two-person team and ask that at least one fit able bodied person be on site to assist with positioning the tub if necessary.

Deliveries Requiring Lifting Equipment
If lifting equipment of any kind is required, this is the responsibility of the customer to organise a suitable crane or lifting equipment. When the tub is being lifted the responsibility for safety and any damage which occurs to the tub or property is the responsibility of the crane or lift operator.

Site Selection and Preparation
IMPORTANT: Site selection and preparation are your responsibility. Carefully read these instructions and contact us if you have any questions.

Hot Tub Master must be informed if there is an existing hot tub in the delivery location that will need to be moved to allow access. This will incur an extra charge. Also, any cabling from existing hot tubs must be as per Hot Tub Master specifications. If we are not informed that we will have to move a tub, or that incorrect cable is in place, remedying this will incur extra costs.

Location of hot tub
Whether you’ve chosen to have your Hot Tub indoors or outdoors, on a patio or on a deck just make sure you check the following:

  • Always put your spa on a structurally sound, level surface. A filled spa can weigh a great deal. Make certain that the location you choose can support the weight of your filled spa.
  • Locate your equipment compartment, which houses all of the electrical components, in a place where water will drain away from it. Allowing water into the equipment compartment can damage the electronics, or may result in tripping your house’s circuit breaker or RCD.
  • Leave yourself easy access to all circuit breakers and RCD’s.
  • Leave access to at least the entire front of the spa (the removable panels provide access to the spa’s equipment) for periodic spa care and maintenance.

Outdoor and Patio Installation
No matter where you install your new spa, it’s important that you have a solid foundation to support it. Structural damage to the spa resulting from incorrect installation or placement on an inadequate foundation is not covered under the spa’s limited warranty.

If you install the spa outdoors, a reinforced concrete pad at least four inches thick is recommended for your Hot Tub. If you place the spa on the ground, even temporarily, place stepping stones under the levelling areas. The stones should be at least two inches thick and twelve inches square. Even with stones in place, the spa will inevitably settle and become unlevel. Plus, a spa surrounded by dirt or grass will soon be filled with dirt or grass from users feet; therefore, it is important to get it onto a solid foundation as soon as possible.

Hot Tub Master will not fully install a spa on a substandard temporary surface.

Decking
To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult a qualified building contractor or structural engineer before you place the spa on an elevated deck or indoors. To find the weight of your spa, its contents and occupants, please contact us. This weight per square foot must not exceed the structure’s rated capacity, or serious structural damage could result.

If you intend to install a tub and surround it with decking, please bear in mind that you will need to install access panels to allow access to the sides of the tub for maintenance and any remedial repairs that may be required in years to come. These access panels should be large enough to allow an engineer access to the side panels of the tub and should allow enough room for the engineer to remove the screws in the side panel. This is also the requirement for tubs that are sunken into a pit or are indoors.

IF YOU INTEND TO SINK YOUR TUB INTO DECKING.

BUILD YOUR BASE, PUT YOUR TUB ON THE BASE. THEN BUILD DECKING AROUND IT AS LOWERING A TUB INTO A HOLE THAT IS ONLY JUST BIG ENOUGH FOR THE TUB TO GO INTO IS VERY DIFFICULT AND IT REQUIRES AT LEAST 8 PEOPLE FOR A CRANE AND COULD DAMAGE YOUR NEW DECKING.

If you have your tub surrounded by decking that needs to be removed before work (either warranty work or otherwise) can be carried out, this must be removed by yourself prior to our engineer arriving at your property as we cannot be held responsible for any damage that may occur to your decking or tub surround when it is removed for repair or maintenance purposes

Bear in mind also that decking will vibrate and can have the effect of amplifying the sound from the pumps with its vibration.

DELIVERY METHODS AND ACCESS. IF YOU HAVE ANY ACCESS QUERIES, CALL US ON 0115 954 2077.
First, obtain the dimensions of the hot tub you have ordered from us. You will need to consider the Spa will be delivered on its side on a special hot tub trolley system.

The minimum width of a pathway that is needed is 1.1 metres to enable us to deliver a tub on it’s side without damage to either the property or to the tub.

Height can also be an issue, 350mm must be added to the longest dimension. If your hot tub is 2,100mm x 2,100mm, when it is on its side on the trolley it may stand 2,450mm high. Any obstructions will have to be removed to allow access

Also, you must consider that the trolley is not flexible and will need a wide turning area to negotiate any corners.

Steps can also be an issue as hot tubs are heavy bulky items that can be very difficult to transport up steps.

Extra assistance by several fit, able-bodied people will be needed in the event of needing to get a hot tub up several steps.

Electrical information

Any electrical supply for a hot tub outdoors should be installed by a competent, certified electrician.

All works must be certificated to part P of the building regs. Electrical installation work should always conform to BS:7671 17th edition of the wiring regulations

Indoor Installation
Be aware of some special requirements if you place your spa indoors. Water will accumulate around the spa, so flooring materials must provide a good grip when wet. Proper drainage is essential to prevent a build-up of water around the spa. When building a new room for the spa, it is recommended that a floor drain is installed.

The humidity will naturally increase with the spa installed. Water may get into the woodwork and produce dry-rot, mildew, or other problems. Check for airborne moisture’s effects on exposed wood, paper, etc. in the room. To minimise these effects, it is best to provide plenty of ventilation to the spa area. An architect can help to determine if more ventilation must be installed.

Electrical requirements
Most, if not all domestic Hot Tubs are designed for single phase 230v ac operation

We will tell you the total load the Hot Tub will draw at full operation. Your certified electrician will then be able to work out what size of cabling is required. Even the smallest Hot Tub would usually require at least a 16 amp supply. Bigger Hot Tubs with 3 pumps or more generally require a 32 amp supply but this is a guide only.

ALL outside electrical supplies must have mechanical protection, this is either in the form of a steel wire armoured cable (SWA) or suitable conduit.

Depending on the wider environment of where your hot tub is being installed, the electrical installation may require an earthing plate or an earthing rod to be installed. Your electrician will be able to advise you on this subject.

The hot tub MUST have its own dedicated circuit with correct size fuse breaker and RCD protection. See tub specifics for further details.

A rotary isolator switch not closer to the Hot Tub than 2 metres is required so that the Hot Tub can be isolated from the main supply quickly and efficiently

We generally ask for a coil of cable to be left immediately next to the Hot Tub base so that we have enough to wire it in whichever final position the customer chooses.

Hot Tub Master specific requirements for circuit breakers.

Almost all Hot Tub Master hot tubs require a 32 Amp RCD protected circuit breaker fitted to your consumer unit. From the consumer unit, you should have suitable armoured cable or cable protected by a suitable conduit to a suitable waterproof outdoor isolator switch 2 or 3 metres from the tub. Please consult your electrician for cable thicknesses.

From the isolator switch, there needs to be enough cable left to reach the furthest away corner of the hot tub so that our engineer can connect the tub to the electrical supply.

If you have purchased one of our 13Amp rated tubs, you will need still to supply a cable from the electrical supply that is long enough to reach around your tub to the position you require the control panel to be. If you are sitting one of the 13Amp tubs outside then you will require an ip65 waterproof socket and you will still need to supply either armoured cable or a protective metal conduit for the cable to be protected from garden tools, animals etc.

If you have any queries about your installation, please call us on 0115 954 2077 and we’ll happily assist you.

Delivery & Position

Delivery & Positioning is included in every order of a hot tub from Hot Tub Master!

Once you have placed an order, the logistics department will check stock availability, your location and routing. Our team will then call you and discuss a potential delivery date & come to a mutual arrangement on when is most suitable. We strive to try and deliver within 14 working days, but in the peak season, this can increase to 3-4 weeks. The Halo Portable has a delivery time of 1-3 working days, but in the peak season, this can increase. If you need to delay delivery for any reason and need more time to prepare, then that is no problem and we will wait until you are ready.

It’s important to note that if you have made a finance application, we have to observe a 14 day cooling off period which begins when you sign the finance agreement, however we will be able to arrange a delivery outside of this period so we can give a delivery date quite quickly.

DELIVERY AND installation UPGRADE
  • Tub In Place
  • Unwrapped
  • Packaging Removed and taken away
  • Steps Built
  • Final electrical connection
  • Accessories Fitted where ordered, cover lifter etc
  • Excludes crane or Hiab costs where required

Following a completed pre-delivery check and confirmation of delivery date from our customer service and logistics teams, a two man team will deliver the hot tub to the property.

If the order is placed utilizing a finance option, then prior to removal from the delivery vehicle photo ID and proof of residence will be required as well as signature on the customer satisfaction/delivery note.

Once all paperwork is complete the team will position the hot tub in a location that the customer has prepared in line with our site preparation requirements.

If your delivery requires a crane or Hiab vehicle or any lifting equipment we ask that your source this service locally to allow the crane company to assess your site and quote for the most suitable lifting equipment for the task at hand.

The tub will be unwrapped and inspected, the electrical supply which has been installed to our specifications will be connected to the hot tub control box, accessories such as steps will be assembled, cover lifters where ordered will be fitted and the customer will be given a demonstration of the main features of the hot tub via an on screen demo. Packaging will be removed from site for safe disposal.

Should the you have any queries later on, support is available by calling the customer service line on 0115 954 2077 or using the contact form below.