Delivered And Installed Upgrade

Following a completed pre-delivery check and confirmation of delivery date from our customer service and logistics teams, a two man team will deliver the hot tub to the property.

If the order is placed utilizing the 0%APR finance option, then prior to removal from the delivery vehicle photo ID and proof of residence will be required as well as signature on the customer satisfaction/delivery note.

Once all paperwork is complete the team will position the hot tub in a location that the customer has prepared in line with our site preparation requirements.

The tub will be unwrapped and inspected, the electrical supply which has been installed to our specifications will be connected to the hot tub control box, accessories such as steps will be assembled, cover lifters where ordered will be fitted and the customer will be given a demonstration of the main features of the hot tub via an on screen demo. Packaging will be removed from site for safe disposal.

Should the customer have any queries later on, support is available by calling the customer service line or using the online contact forms.

• Tub In Place.
• Unwrapped.
• Packaging Removed and taken away.
• Steps Built.
• Connect to electric cable.
• Ipad Demo.
• Accessories Fitted where ordered, cover lifter etc.